Terms of Service

1. Definitions

• This website: refers to the product information platform operated by [Chained Finance Ltd], with the domain name [https://lifpay.stote] and its mobile client application.
• Customized Goods: Goods specially produced according to your personalized requirements, design materials, dimensions and other specifications, rather than standard mass-produced goods.
• Cross-border transaction: This is a transaction model where, after placing an order through the website’s backend, the product is manufactured in a designated customs territory and shipped to your specified delivery address.
• User: A natural person, legal entity, or other organization that uses this website to browse, communicate, place orders, or receive services.

2. Product Description and User Uploaded Content

• Platform Services: Display of cross-border customized goods, personalized customization (graphics, dimensions, materials, etc.), cross-border payment, international logistics, customs clearance agency, order tracking, after-sales consultation and other services.
• Customization Requirements: Please submit clear customization requests (e.g., dimensions, patterns, text) to customer service according to the website guidelines. Any deviations in customization caused by unclear, incorrect, or non-compliant information provided shall be your sole responsibility.
• Content Compliance: You warrant that all customized materials uploaded or provided by you (including text, patterns, photos, trademarks, portraits, etc.) are legal, compliant, non-infringing and non-prohibited (excluding pornographic, violent, political, religious, discriminatory or infringing content). In case of any dispute arising therefrom, you shall independently bear all legal consequences. We reserve the right to claim all losses caused to us.
• Authorization: You grant us and our manufacturing partners a worldwide, non-exclusive, royalty-free right to reproduce, modify and display your uploaded materials for the purpose of fulfilling customized orders. This authorization shall terminate upon completion or cancellation of the order.

3. Orders and Payment

• Formation of Contract: After communicating your shopping needs with platform customer service and submitting the order as instructed, we will send you a confirmation via email or onsite message. However, such confirmation does not constitute contract formation. The contract is formally established when you complete payment and we send the “production has started” notice. Once the customized product enters the production process, the order cannot be cancelled or modified except as required by law or as otherwise stipulated in this Agreement.
• Payment and Exchange Rate: Goods on this website are priced in US dollars. The actual settlement amount shall be subject to the real-time exchange rate of the payment channel. Any exchange rate difference or cross-border handling fee shall be borne by you.
• Price and Taxes: The listed price of goods excludes tariffs, value-added tax, customs clearance fees and logistics fees. Cross-border taxes shall be borne by you in accordance with the regulations of the Chinese Customs and the destination country. We only collect and remit or assist in declaring such taxes on your behalf and shall not be liable for tax differences, supplementary tax payments or fines. All losses arising from package return, destruction or additional expenses due to your refusal to pay taxes shall be borne by you.
• Customs Clearance and Compliance: You authorize us to provide order information and logistics information to the customs for customs declaration. You shall be solely responsible for any customs clearance failure, cargo detention, destruction or fines caused by infringing, prohibited or false user materials.

4. Pricing and Information

The price of goods on this website shall be subject to the page price at the time you place your order. Although we strive to ensure the accuracy of information, errors may still occur in prices, pictures, descriptions, etc. In case of obvious pricing errors, we reserve the right to cancel the corresponding order and negotiate a refund with you. Once customized goods are put into production, price protection shall not apply.

5. Delivery and Cross-border Logistics

• Logistics Timeframe: We entrust international logistics carriers for delivery. Cross-border logistics may be affected by customs, flights, holidays, epidemics and weather conditions. We only provide estimated delivery time and do not commit to a fixed timeframe.
• Passing of Risk: After the goods are shipped out of the warehouse, risks of damage, loss, delay or cargo detention shall be borne by you. We assist in rights protection but shall not be liable for compensation.
• Inspection upon Receipt: You shall inspect the integrity of the outer packaging on the spot upon signing for delivery. You may reject the package and contact customer service immediately if serious damage or wrong delivery is found. Any non-quality damage discovered after signing for delivery will be difficult to determine liability.
• Customs Clearance Assistance: To meet cross-border customs requirements, authorities may request you to provide documents such as the recipient’s identification. If you fail to submit them promptly, resulting in the package being detained or returned, you will bear all related costs.

6. After-sales Service and Return & Refund Policy

• Nature of Customized Goods: Given the customized nature of goods, they are produced according to your specific requirements. Except for quality defects, such goods are not eligible for general returns or refunds.
• Handling of Quality Defects: If customized goods have quality defects seriously inconsistent with your customization requirements, you shall contact customer service and provide valid certificates (photos, videos, etc.) within [3] days from the date of signing for delivery. Upon confirmation that we are liable, we will at our discretion: 1. Provide one free re-production; 2. Issue a partial refund according to the degree of defect; 3. Provide other compensation schemes agreed by both parties.
• Returns & Refunds Excluded: 1. Customization inconsistency caused by incorrect information provided by you; 2. Non-quality disputes raised due to screen color difference, subjective feelings, etc.; 3. Goods that have been used, washed or modified by yourself; 4. Expired warranty period.

7. Intellectual Property Rights

All content on this website, including text, pictures, logos, software, etc., is our intellectual property. You may only browse and download pages for personal shopping purposes. You shall not use them for any commercial purposes without our written consent. In customized services, intellectual property rights of materials you upload still belong to you or the legitimate obligees.

8. Disclaimer

• We shall not be liable for additional compensation for service interruption or order non-performance caused by force majeure events such as international situation, sudden changes in customs policies, natural disasters, strikes, wars, etc.
• Unless otherwise required by mandatory laws, our total aggregate liability under this Agreement shall be limited to the actual amount you paid for the relevant order.

9. Amendment to Agreement

We reserve the right to revise this Agreement as needed and post the updated version on the website without individual notice. The revised Agreement shall take effect upon posting. Your continued use of this website constitutes your acceptance of the revised terms.

10. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China. Any dispute arising out of this Agreement shall be settled amicably by both parties. If no settlement can be reached, either party may submit the dispute to the competent court of the Hong Kong Special Administrative Region for exclusive jurisdiction.

Contact

If you have any questions about these terms, please contact us at:

Email: hello@lifpay.me